Refund Policy

Effective Date: 17/08/2025

At Altura Empire, we strive to ensure your satisfaction with our products and services. However, due to the nature of our digital products, we have specific guidelines regarding refunds.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The delivered product does not match the description or agreed-upon specifications.
• There is a critical, irreparable error in the product caused by Altura Empire.
• The service has not yet been delivered, and the cancellation request is made before development begins.

2. Non-Refundable Conditions

We do not offer refunds under these circumstances:

• You change your mind after purchase.
• The script has already been delivered and is functioning as described.
• The issue arises due to modifications or misuse by the customer.
• Delays caused by insufficient or delayed information from the customer.

3. Requesting a Refund

To request a refund, you must:

• Submit your request within 7 days of purchase.
• Provide proof of purchase and a detailed explanation of the issue.
• Contact us at support@alturaempire.store with your request.

4. Refund Processing

• Approved refunds will be processed within 7 business days.
• Refunds will be issued to the original payment method used at the time of purchase.
• Any transaction fees incurred during the refund process will be deducted from the refund amount.

5. Custom Work and Services

Custom-developed scripts and personalized services are non-refundable once the work has commenced or been delivered.

6. Dispute Resolution

If you are not satisfied with the resolution of your refund request, please contact us to explore alternative solutions.

7. Contact Us

If you have any questions or need assistance with a refund, feel free to reach out:
Email: support@alturaempire.store
Website: alturaempire.store/contact-us/